Patchpanel.ca Reviews

Patchpanel.ca offers a secure payment method. When a customer enters their card information and submits it, the system securely and automatically creates a monthly payment plan. The process is so secure that the full card number is never accessible to Patchpanel.ca. The transaction details remain between the customer and the credit card processor. The customer is billed every month on the same date.

"Patchpanel.ca" is a source for various types of patches. The popular products include Flags Patches, Customizable Patches, and High Visibility patches. They also offer a large selection of off-the-shelf in-house designs. Some of the best sellers are the 3.5" x 2" Mini ID Panel, 5" x 1" Custom Name Tape, 6" x 3" ID Panel with Hi Vis Flag, and 3.5" x 2" One Sided Call Sign. Other notable products include the 5.11 Tac Tec Carrier Custom Name Tape with Hi Vis Flag. The website also offers a rewards program called Patch Perks for customers. The products are Canadian Made and the website offers Super Cheap Shipping. The website has received over 5000+ 5-Star Reviews. The patches can be seen in use on their Instagram page @PatchPanel.

Patchpanel.ca offers a 30-day return policy on all retail (pre-made) patch options as long as they are in their original packaging. However, due to the nature of shipping, refunds on shipping costs are not offered. If a blemish or shipping damage is discovered on a patch, customers are advised to contact Patchpanel.ca immediately upon receipt with images for a no-cost exchange. This includes the cost of shipping too. Custom items are not refundable, but if there's an error on Patchpanel.ca's part, customers are encouraged to contact them immediately with images so that a no-cost replacement can be expedited. Lost orders placed using the untracked lettermail shipping option will be replaced at the cost of tracked shipping to the customer. In Canada, this cost is $12.00US, in the United States, it's $5US, and for the rest of the world, it's $10US. The product will be replaced at no cost. Lost orders placed using any tracked option will be replaced at no cost to the customer. All return requests are reviewed on a case by case basis.

Regarding the shipping policy, during checkout, customers are offered extremely discounted shipping rates from FedEx and Canada Post that get cheaper every time another patch is added to the order. Unless specifically stated otherwise (Canadian Lettermail Orders), tracking is included with every order and will be emailed to the customer upon shipment. The usual delivery timeline is 10-14 business days (about 21 calendar days). However, due to COVID-19, delays are being experienced on most services. With Canada Post/USPS Services, delays are averaging 5-10 business days. With FedEx services, delays are averaging 1-2 business days. If mail is returned or denied due to postal suspensions, the order will be re-shipped at no charge once the postal service suspension in the customer's country is lifted.

To get in touch with Patchpanel.ca customer service, one can initiate contact through their official website. Additionally, they can be reached via email at info@patchpanel.ca or by phone at 705 775 9647. Their physical address is 8-730 The Kingsway K9J 6W6.

To contact Patchpanel.ca for returns, use the chat box in the bottom right corner of their website. Leave a message there with anything needed, along with a way to contact you (phone number or email address) and they'll get back as quickly as they can. If you would like to speak with someone by phone, you can also make a request for a call back using their chat box. They provide a 30-day return policy on all retail (pre-made) patch options as long as they are in their original packaging. However, custom items are not refundable. If there's a blemish or shipping damage to your patch, contact them immediately upon receipt with images for a no-cost exchange. This includes the cost of shipping too. All return requests are reviewed on a case by case basis. If there are concerns, do not hesitate to contact them. Lost orders that were placed using the untracked lettermail shipping option will be replaced at the cost of tracked shipping to you. Lost orders that were placed using any tracked option will be replaced at no cost to you.